Filed in archive
i-mate
by Umair Khalid on February 23, 2009
We have come across a number of rough and tough mobile phones but a rough and tough Smartphone is a rarity. imate has recently introduced its new unique Rough and Tough Windows Mobile Smartphone known as i-mate 810F at the MWC 2009. The device is based on American military specification MIL-STD-810 revision F, which means that it is designed to withstand extreme temperatures (-10 to +60C), humidity, water, pressure and shock. It comes with i-mate's security system known as ''Secure i-Q'' that provides features such as remote device locking and remote wiping of data. i-mate are also offering a conditional lifetime warranty for the 810F.
Here are the specs:
Network: Quad-band GSM, Triband HSDPA
OS: Windows Mobile 6.1 (Upgradeable to Windows Mobile 6.5)
Processor: 624MHz CPU
Display: 2.46 inch QVGA touchscreen display
Memory: 128MB Ram, 2GB built-in memory
Camera: 2 MP camera
Connectivity: GPRS, WiFi, HSDPA 7.2Mbps, Bluetooth 2.0 with A2DP
GPS: Built-in GPS
Here's a short video featuring a torture test on the device:
i-mate 810-F demonstration from GSM Arena on Vimeo.
Source: GSM Arena
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/144450
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Vote for imate 810F: Rough and Tough Windows Mobile Smartphone:
|
Rating: 7.00 out of 4 vote(s) cast.
|
Response from:
mike
(05/13/09 12:32am)
Response from:
Johans
(07/07/09 6:52am)
I mate has no customer support!!!
Hello Tech Support,
Good Day!
I am expecting your response on my case; but for me this is not good because your response is very delay and i don't know if you response to my case immediately.
You know, I love using Imate because for me it has many features that will help me in my daily activities.I am also afraid to send my device specially this kind of action that your response is not effective and also expensive for my side sending my device and I don't receive immediate action. For this matter I think i have to Buy another brand of mobile to be practical than waiting for nothing.
Thanks
Imate Customer/User
To: Technical Support
Sent: Friday, July 3, 2009 12:02:23 PM
Subject: Re: i-mate Support Request : service center
Dear Tech Support,
Good day!
Okey. I agree with the rules and policies and please send me as soon as possible the RMA and other complete details for the Service Center.
Thanks,
--------------------------------------------------------------------------------
From: Technical Support
Sent: Thursday, July 2, 2009 9:42:44 PM
Subject: RE: i-mate Support Request : service center
Dear Valued Customer,
Thanks for the E-mail,
With regards to your concern, we would like to inform you that as you described that the damage to the device was due to physical damage then please be aware of the following I-Mate rules and policies which are as follows:-
a) The device will first be sent to the service center and they will diagnose it.
b) If it comes out to be that the device is physically damaged then the courier (both sides) and repair charges are to be paid from your pocket.
c) If there is no physical damage then the device will be covered under warranty.
If you agree with the above mentioned Rules & Policies then please let us know so that we can issue an RMA to you at the earliest.
For any further clarifications feel free to ask.
Thanks and Regards,
Dave
I-mate Technical Support
i-mate from Carrier Devices
jpg" width="165" height="203">
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Thursday, July 02, 2009 10:58 AM
To: Technical Support ; Support and Contactus; Support ANZ
Subject: Re: i-mate Support Request : service center
Dear Tech Support,
Good to hear from your side.
Can you give me the complete details/address in Service centre in Australia ? Sending my mobile in Abroad is very expensive, I just want to know if it is free of charge? How long does it takes to repair? Since i have problem with my imate i having problem contacting with the techsupport and for delay response. I just want to make sure that if i send my device I will recieve fast,realable and positive expectation.
Please reffer below conversation for the deatils which I already provided since last 3 weeks.
Street ; Poblacion Valencia City , Bukidnon 8709-Philippines
IMEI: 355688010029869
Serial no.: R57919C05531
Place date of Purchase: Riyadh , Kingdom of Saudi Arabia , July 2008
Description of the device fault: Ultimate 8150 ( Please Reffer below Conversation for complete details)
Thanks,
Imate Customer and User
--------------------------------------------------------------------------------
From: Technical Support
Sent: Wednesday, July 1, 2009 5:38:09 AM
Subject: FW: i-mate Support Request : service center
Dear Valued Customer,
Thanks for the E-mail,
We regret for the inconvenience & delay caused to you. We would like to inform you that you need to send your device to our service centre in Australia then please provide us with the following details so that we can issue an RMA to you which will enable you to send your device to our service centre:
Full Name:
Full Mailing Address:
Contact Number:
E-mail Address
Device IMEI Number (Dial *#06# or could be found under the battery)
Device Serial Number (labeled under the battery)
Date and Place of Purchase:
Description of the Device Fault:
For any further clarifications feel free to ask.
Thanks and Regards,
Dave
I-mate Technical Support
i-mate from Carrier Devices
jpg" border="0" width="165" height="203">
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Monday, June 22, 2009 7:28 AM
To: Technical Support
Subject: Re: i-mate Support Request : service center
Hello Marc,
Please see attached file for proof of purchase.
Please let me know ASAP for my case.
Thanks.
--------------------------------------------------------------------------------
From: Technical Support
Technical Support
Sent: Friday, June 19, 2009 1:06:38 PM
Subject: RE: i-mate Support Request : service center
Dear valued customer,
Thank you for contacting to I-mate
With regards to your concern, please send us the below mentioned details for 8150 device so that we can assist you further in this case.
-> Scan copy of proof of purchase /invoice
Feel free to contact us for any further reference
Marc
Technical Support
i-mate
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Friday, June 19, 2009 8:38 AM
To: Technical Support
Subject: Fw: i-mate Support Request : service center
Dear Techsupport,
Good day!
Below are my conversation with live support regarding my issue of my phone and they advice me to give details on my phone.
IMEI:355688010029869
Model: Ultimate 8150
S/N:R57919C05531
P/N:9-9002-B0AE1-0
I hope you can help me with this problem; I really appreciate my phone 8150 and i like it so much. Your immediate action is Highly appreciated.
Thanks,
Customer
Marc> Welcome to Club i-mate. My name is Marc and I am a Club Advisor. What can I help you with?
johans> hello marc?
Marc> Hi , how are you
johans> this is my second time contacting imate..
johans> first i talk was name avi...no reply from his side.. i hope u can help me
Marc> my apology for not able to resolve your query on the first occasion
Marc> please tell me your concern
johans> okey.. everytime i open my phone only white screen appears?
Marc> tell me the device name
johans> any recomemdations i should do?
johans> imate 8150
Marc> since when this problem occur in your device
johans> suddenly appears white screen
Marc> the last thing that you are doing in the device before the white screen come on the screen
Marc> may i have your attention
johans> it was drop.. but it was fine for 1 week.. after that white screens appear when i turned on the device
Marc> ok
Marc> have you perform the hard reset in the device
Marc> there is one external hard reset method
Marc> have you performed that
Marc> in the device
johans> what reset?please tell me?
Marc> hard reset also known as factory reset
Marc> or clear boot for the device
johans> okey.. what should i do?
Marc> as well as known as master clear in the device
Marc> i'll tell you the steps
Marc> perform them
johans> okey
Marc> but i want to tell that it will remove all the data /settings in the phone memory of the device permanently
Marc> are you ok with it
johans> yes.. no problem
Marc> ok
johans> still there marc?what are the steps?
Marc> Press and hold the Left and Right Soft Keys while keeping these two keys pressed press the RESET button at the left side of your device. using the stylus
Marc> this will prompt the clear boot screen on the device
johans> where exactly the left and right soft keys?
johans> you mean the answering call button?
Marc> right below the screen and above the green and red call keys
johans> how many seconds to press?
----- Forwarded Message ----
From: "support@carrierdevices.com"
Sent: Thursday, June 18, 2009 2:57:29 PM
Subject: i-mate Support Request : service center
Topic : service center
Customer : johans
Date : 2009/06/17 23:42:28
--------------------------------------------------------------------------------
You're now talking to Marc from 'Australasia Support' The topic is : service center
Marc> Welcome to Club i-mate. My name is Marc and I am a Club Advisor. What can I help you with?
johans> hello marc?
Marc> hello again
johans> what happen?
Marc> are you able to perform it sir
johans> how many seconds to press?
Marc> for 3-4 sec
johans> okey.. one more thing where is the nearest service center? I am in the philippines right now?
Marc> let me check
Marc> give me a moment
johans> okey.. please..
johans> the last time i ask this questions with avi;no body replies to me and hang up..please let me know the service center.thanks.
Marc> my apology but we dont have a service centre in phillippines
Marc> there fore i request to send us a mail regarding this
Marc> along with the complete case details
johans> where do i send mail?
Marc> on techsupport@imate.com
johans> after i send mail?what should i do with my phone?do i need to send it also?is this free of charge?
Marc> you need to send a mail only
Marc> then we will escalate your case to the concern department
Marc> they will let you know what you need to done with the device
johans> can you help me with your techsupport for my case?
Marc> i can escalate your case to the higher authorities
Marc> as we dont have the service centre in your location
johans> thanks for that..
Marc> only they can make the final wordings
Marc> on it
Marc> is there any thing else i can assist you with
johans> shall i attached our conversation?with the mail?
Marc> yes you can do that if you want to
Marc> but please make sure that you send these details as well
johans> thanks agian..
johans> sure no problems
Marc> name , address , phone no , scan copy of proof of purchase
Marc> IMEI no of the device
Marc> so that i wont take much of your time to get the solution form our side
Marc> ok
johans> okey.
Marc> is there any thing else i may assist you with
johans> thats all thanks marc. good day and God bless
Marc> thank you for contacting to live support
Marc> have a nice time
--------------------------------------------------------------------------------
Red Sys
https://www.imate.com/
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4020 (20090420) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
Hello Tech Support,
Good Day!
I am expecting your response on my case; but for me this is not good because your response is very delay and i don't know if you response to my case immediately.
You know, I love using Imate because for me it has many features that will help me in my daily activities.I am also afraid to send my device specially this kind of action that your response is not effective and also expensive for my side sending my device and I don't receive immediate action. For this matter I think i have to Buy another brand of mobile to be practical than waiting for nothing.
Thanks
Imate Customer/User
To: Technical Support
Sent: Friday, July 3, 2009 12:02:23 PM
Subject: Re: i-mate Support Request : service center
Dear Tech Support,
Good day!
Okey. I agree with the rules and policies and please send me as soon as possible the RMA and other complete details for the Service Center.
Thanks,
--------------------------------------------------------------------------------
From: Technical Support
Sent: Thursday, July 2, 2009 9:42:44 PM
Subject: RE: i-mate Support Request : service center
Dear Valued Customer,
Thanks for the E-mail,
With regards to your concern, we would like to inform you that as you described that the damage to the device was due to physical damage then please be aware of the following I-Mate rules and policies which are as follows:-
a) The device will first be sent to the service center and they will diagnose it.
b) If it comes out to be that the device is physically damaged then the courier (both sides) and repair charges are to be paid from your pocket.
c) If there is no physical damage then the device will be covered under warranty.
If you agree with the above mentioned Rules & Policies then please let us know so that we can issue an RMA to you at the earliest.
For any further clarifications feel free to ask.
Thanks and Regards,
Dave
I-mate Technical Support
i-mate from Carrier Devices
jpg" width="165" height="203">
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Thursday, July 02, 2009 10:58 AM
To: Technical Support ; Support and Contactus; Support ANZ
Subject: Re: i-mate Support Request : service center
Dear Tech Support,
Good to hear from your side.
Can you give me the complete details/address in Service centre in Australia ? Sending my mobile in Abroad is very expensive, I just want to know if it is free of charge? How long does it takes to repair? Since i have problem with my imate i having problem contacting with the techsupport and for delay response. I just want to make sure that if i send my device I will recieve fast,realable and positive expectation.
Please reffer below conversation for the deatils which I already provided since last 3 weeks.
Street ; Poblacion Valencia City , Bukidnon 8709-Philippines
IMEI: 355688010029869
Serial no.: R57919C05531
Place date of Purchase: Riyadh , Kingdom of Saudi Arabia , July 2008
Description of the device fault: Ultimate 8150 ( Please Reffer below Conversation for complete details)
Thanks,
Imate Customer and User
--------------------------------------------------------------------------------
From: Technical Support
Sent: Wednesday, July 1, 2009 5:38:09 AM
Subject: FW: i-mate Support Request : service center
Dear Valued Customer,
Thanks for the E-mail,
We regret for the inconvenience & delay caused to you. We would like to inform you that you need to send your device to our service centre in Australia then please provide us with the following details so that we can issue an RMA to you which will enable you to send your device to our service centre:
Full Name:
Full Mailing Address:
Contact Number:
E-mail Address
Device IMEI Number (Dial *#06# or could be found under the battery)
Device Serial Number (labeled under the battery)
Date and Place of Purchase:
Description of the Device Fault:
For any further clarifications feel free to ask.
Thanks and Regards,
Dave
I-mate Technical Support
i-mate from Carrier Devices
jpg" border="0" width="165" height="203">
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Monday, June 22, 2009 7:28 AM
To: Technical Support
Subject: Re: i-mate Support Request : service center
Hello Marc,
Please see attached file for proof of purchase.
Please let me know ASAP for my case.
Thanks.
--------------------------------------------------------------------------------
From: Technical Support
Technical Support
Sent: Friday, June 19, 2009 1:06:38 PM
Subject: RE: i-mate Support Request : service center
Dear valued customer,
Thank you for contacting to I-mate
With regards to your concern, please send us the below mentioned details for 8150 device so that we can assist you further in this case.
-> Scan copy of proof of purchase /invoice
Feel free to contact us for any further reference
Marc
Technical Support
i-mate
Introducing the i-mate 810-F. The worlds most adventurous mobile.
Click here to watch a live demo. Click here for more information.
Query - Do you really need to print this email? If yes, please print only the pages you need. Help make a difference, save paper, help save the planet.
www.imate.com
AU: 1300850513 NZ: 0800447805
This E-Mail Message is confidential and intended solely for the addressee. If you are not the intended recipient, please return to sender. You must not copy, distribute or disseminate the information, or take any action in reliance of it. Any information, opinions or statements expressed in this transmission are those of the individual sender and, except where the sender specifically states them to be the views of Carrier Devices Ltd, does not represent the view of Carrier Devices Ltd.
Warning: Computer viruses can be transmitted by E-Mail; it is strongly recommended the recipient should check this E-Mail and any attachments for the presence of viruses as Carrier Devices Ltd accepts no liability for any damage caused by any virus transmitted by this E-Mail.
--------------------------------------------------------------------------------
Sent: Friday, June 19, 2009 8:38 AM
To: Technical Support
Subject: Fw: i-mate Support Request : service center
Dear Techsupport,
Good day!
Below are my conversation with live support regarding my issue of my phone and they advice me to give details on my phone.
IMEI:355688010029869
Model: Ultimate 8150
S/N:R57919C05531
P/N:9-9002-B0AE1-0
I hope you can help me with this problem; I really appreciate my phone 8150 and i like it so much. Your immediate action is Highly appreciated.
Thanks,
Customer
Marc> Welcome to Club i-mate. My name is Marc and I am a Club Advisor. What can I help you with?
johans> hello marc?
Marc> Hi , how are you
johans> this is my second time contacting imate..
johans> first i talk was name avi...no reply from his side.. i hope u can help me
Marc> my apology for not able to resolve your query on the first occasion
Marc> please tell me your concern
johans> okey.. everytime i open my phone only white screen appears?
Marc> tell me the device name
johans> any recomemdations i should do?
johans> imate 8150
Marc> since when this problem occur in your device
johans> suddenly appears white screen
Marc> the last thing that you are doing in the device before the white screen come on the screen
Marc> may i have your attention
johans> it was drop.. but it was fine for 1 week.. after that white screens appear when i turned on the device
Marc> ok
Marc> have you perform the hard reset in the device
Marc> there is one external hard reset method
Marc> have you performed that
Marc> in the device
johans> what reset?please tell me?
Marc> hard reset also known as factory reset
Marc> or clear boot for the device
johans> okey.. what should i do?
Marc> as well as known as master clear in the device
Marc> i'll tell you the steps
Marc> perform them
johans> okey
Marc> but i want to tell that it will remove all the data /settings in the phone memory of the device permanently
Marc> are you ok with it
johans> yes.. no problem
Marc> ok
johans> still there marc?what are the steps?
Marc> Press and hold the Left and Right Soft Keys while keeping these two keys pressed press the RESET button at the left side of your device. using the stylus
Marc> this will prompt the clear boot screen on the device
johans> where exactly the left and right soft keys?
johans> you mean the answering call button?
Marc> right below the screen and above the green and red call keys
johans> how many seconds to press?
----- Forwarded Message ----
From: "support@carrierdevices.com"
Sent: Thursday, June 18, 2009 2:57:29 PM
Subject: i-mate Support Request : service center
Topic : service center
Customer : johans
Date : 2009/06/17 23:42:28
--------------------------------------------------------------------------------
You're now talking to Marc from 'Australasia Support' The topic is : service center
Marc> Welcome to Club i-mate. My name is Marc and I am a Club Advisor. What can I help you with?
johans> hello marc?
Marc> hello again
johans> what happen?
Marc> are you able to perform it sir
johans> how many seconds to press?
Marc> for 3-4 sec
johans> okey.. one more thing where is the nearest service center? I am in the philippines right now?
Marc> let me check
Marc> give me a moment
johans> okey.. please..
johans> the last time i ask this questions with avi;no body replies to me and hang up..please let me know the service center.thanks.
Marc> my apology but we dont have a service centre in phillippines
Marc> there fore i request to send us a mail regarding this
Marc> along with the complete case details
johans> where do i send mail?
Marc> on techsupport@imate.com
johans> after i send mail?what should i do with my phone?do i need to send it also?is this free of charge?
Marc> you need to send a mail only
Marc> then we will escalate your case to the concern department
Marc> they will let you know what you need to done with the device
johans> can you help me with your techsupport for my case?
Marc> i can escalate your case to the higher authorities
Marc> as we dont have the service centre in your location
johans> thanks for that..
Marc> only they can make the final wordings
Marc> on it
Marc> is there any thing else i can assist you with
johans> shall i attached our conversation?with the mail?
Marc> yes you can do that if you want to
Marc> but please make sure that you send these details as well
johans> thanks agian..
johans> sure no problems
Marc> name , address , phone no , scan copy of proof of purchase
Marc> IMEI no of the device
Marc> so that i wont take much of your time to get the solution form our side
Marc> ok
johans> okey.
Marc> is there any thing else i may assist you with
johans> thats all thanks marc. good day and God bless
Marc> thank you for contacting to live support
Marc> have a nice time
--------------------------------------------------------------------------------
Red Sys
https://www.imate.com/
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4020 (20090420) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
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accessories with one year international warranty.
Emaill address: applemac-inc@hotmail.com
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i-mate 810-F speciffication..
* GSM and HSDPA connectivity
* A QVGA impact-resistant touchscreen display
* Full QWERTY keyboard
* GPS
* WiFi
* Built-in digital compass
* Bluetooth
* Secure i-Q software
* 2MP camera
* 624 Mhz CPU
We make shipment via Ups and Fedex shipping company 2days
deliver worldwide.
If you are interested in buying our product contact us via
Email address: applemac-inc@hotmail.com