pda
Be Kind to Your Service Providers Dear Readers
Filed in archive Opinion by Rico Mossesgeld on April 24, 2007
Be Kind to Your Service Providers Dear Readers
Mauricio Freitas quotes Seth Godin's post on bad customer service complaints and points out "that it is part of human nature to complain when things go wrong, but you read very little when things are right." And he's correct. It's natural for us to complain when service providers fail to deliver, but it's based on reason. When things are going our way, the operators are simply doing their job, holding up their end of the commitment in exchange for the money we pay them.

Now we don't have to call up customer service thank them every time we successfully use our smartphones or PDAs to send a text, call up a contact, access the internet, etc. But we should also have more realistic expectations of quality of service (QoS). If we've always had coverage for most of the year mysteriously can't connect for a day or two, we should consider the downtime in context: 2 days out of 365 is a failure rate of around .54%! Which is what I experience with my current cellular network. The point is that some complaints about the reliability of a service tend to exaggerate.

It is proper to complain when a service is down. But we should forward the concern directly to the provider first, instead of publicly lashing out and declaring that the operator wholeheartedly sucks. There is a time for that, but only when your grievances are consistently ignored.

Permalink: Be Kind to Your Service Providers Dear Readers
Tags: Seth+Godin  Mauricio+Freitas  Gratitude  Service+Providers  Service+Operators  mobile  service+providers  w 
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/65446
img Addthis img Ask img Blinklist img del.icio.us img Digg img Fark img Facebook img Google img Lycos img Ma.gnolia Add this page to Mister Wong Mr Wong img Netscape img Netvousz img Newsvine img Reddit img StumbleUpon img Slashdot img Tailrank img Technorati img Wink img Yahoo

Vote for Be Kind to Your Service Providers Dear Readers:

  • Currently 9.00/10
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Rating: 9.00 out of 3 vote(s) cast.
Subscribe
Share It
RSSrss
See all blog subscribe options
Google google
What is RSS?
Yahoo! yahoo
Addthis Subscribe using any feed reader!
Bloglines Bloglines
Newsletter

TwitterFollow us on Twitter!